Deskripsi Pekerjaan
Join our award-winning support team at TechCorp Indonesia! We're seeking passionate individuals to deliver exceptional customer experiences across multiple Indonesian cities. Whether you're based in Jakarta, Surabaya, Jogjakarta, or working remotely, you'll become the voice of our brand while solving real-world problems for our diverse clientele. Enjoy competitive benefits, flexible hybrid work options, and career growth opportunities in one of Southeast Asia's fastest-growing tech companies.
Tanggung Jawab
- Provide multi-channel support (phone, email, chat) for enterprise and consumer clients
- Diagnose technical issues using ticketing systems and knowledge base tools
- Collaborate with engineering teams to escalate critical system problems
- Document interactions and maintain accurate customer records in CRM
- Develop training materials for customer self-service portals
- Monitor support metrics and implement improvement strategies
- Conduct customer satisfaction surveys and feedback analysis
Kualifikasi
- Min. 2 years experience in technical/customer support roles
- Proficiency in Bahasa Indonesia and English (written/spoken)
- Expertise in CRM tools (Zendesk, Freshdesk) and ticketing systems
- Strong problem-solving skills with analytical mindset
- Certification in ITIL or customer service management preferred
- Ability to work rotating shifts including weekends if needed
- Experience with remote collaboration tools (Slack, Zoom)
- Knowledge of Indonesian banking/ecommerce ecosystems advantageous