Deskripsi Pekerjaan
Join our award-winning team at TechSolutions Indonesia, where innovation meets exceptional customer care. We're seeking a passionate Customer Service Specialist to become the voice of our brand and create unforgettable experiences for our growing community of users. Enjoy competitive benefits, flexible scheduling, and a vibrant work culture that values your growth.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Identify upsell opportunities to enhance customer value
- Contribute to continuous improvement of service protocols
Kualifikasi
- Minimum 1 year customer service experience
- Fluent in Bahasa Indonesia and English (written/spoken)
- Proficiency with Zendesk/Salesforce or similar CRM
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environments
- Relevant certification in customer service preferred