Deskripsi Pekerjaan
Join our award-winning customer service team at PT. Solusi Prima Indonesia! We're seeking passionate individuals to deliver exceptional experiences to our diverse clientele. As a key ambassador of our brand, you'll resolve inquiries with empathy and professionalism while contributing to our company's growth. Enjoy competitive benefits, continuous training, and a vibrant workplace culture where your voice matters.
Tanggung Jawab
- Handle inbound/outbound calls, emails, and live chats with professionalism
- Resolve customer inquiries and complaints efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain detailed knowledge of products/services
- Contribute to process improvement initiatives
Kualifikasi
- Minimum SMA/SMK or D3 degree
- 1+ years customer service experience preferred
- Fluent in Bahasa Indonesia and English
- Proficient in CRM software (e.g., Salesforce)
- Exceptional communication and problem-solving skills
- Ability to work under pressure with positive attitude
- Strong attention to detail and time management
- Basic data entry proficiency