Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Specialist and become the voice of excellence! At Innovatech Solutions Indonesia, we're revolutionizing customer experiences across Solo, Surabaya, Jogjakarta, Kediri, and remote workspaces. You'll be pivotal in building lasting relationships while enjoying competitive benefits, flexible schedules, and career growth opportunities. Work where you thrive – in our modern Surabaya hub or remotely from your preferred city!
Tanggung Jawab
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve product/service inquiries with precision and empathy
- Collaborate with technical teams to troubleshoot complex issues
- Maintain detailed customer interaction records in CRM systems
- Proactively identify process improvement opportunities
- Train new team members on service protocols
- Meet/exceed monthly performance KPIs
Kualifikasi
- Minimum 1 year customer service experience
- Fluency in Bahasa Indonesia and English
- Proficiency in CRM software and digital tools
- Strong problem-solving abilities
- Adaptability to flexible work arrangements
- Customer-centric mindset with conflict resolution skills
- Ability to work independently in remote settings