Deskripsi Pekerjaan
Join our award-winning customer experience team at TechNexa Indonesia! We're seeking passionate individuals to become the voice of our brand, delivering exceptional support to our growing customer base. This role offers competitive compensation, comprehensive training, and clear career progression paths in Indonesia's dynamic tech industry.
Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and shares our commitment to turning every customer interaction into a positive experience. You'll join a supportive team culture where your contributions are valued and your professional growth is prioritized.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve complex technical and billing issues while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems and identify opportunities for process improvement
- Collaborate with technical teams to escalate unresolved issues and ensure timely resolutions
- Proactively educate customers about product features and best practices
- Meet/exceed key performance metrics including response time and first-contact resolution
- Participate in regular training sessions to enhance product knowledge and service skills
Kualifikasi
- Minimum 1 year experience in customer service or support role (fresh graduates with strong communication skills welcome)
- Fluency in Bahasa Indonesia and English (both written and verbal)
- Proficient with CRM software and Microsoft Office Suite
- Exceptional problem-solving abilities with a customer-first mindset
- Ability to remain calm and professional under pressure
- Strong attention to detail and organizational skills
- Basic understanding of consumer electronics or SaaS products preferred
- Valid Indonesian work authorization