Deskripsi Pekerjaan
Join our award-winning customer experience team! At Nusantara Digital Solutions, we're revolutionizing digital banking through exceptional service. As a Customer Service Excellence Specialist, you'll be the voice of our brand—delivering personalized solutions to high-value clients while driving operational excellence.
What we offer:
- Comprehensive training in financial services
- Clear career advancement path
- Modern, collaborative workspace in Jakarta's CBD
- Competitive benefits package
Tanggung Jawab
- Handle complex customer inquiries via phone, chat, and email with first-contact resolution
- Document interactions in CRM system with 99% accuracy
- Proactively identify upsell opportunities for premium services
- Maintain 95%+ customer satisfaction score
- Collaborate with technical teams to resolve system issues
- Contribute weekly process improvement suggestions
Kualifikasi
- Bachelor's degree in Business/Communications or equivalent experience
- 2+ years in customer service, preferably financial sector
- Fluent in Bahasa Indonesia and English (written/spoken)
- Proficient in Zendesk and Salesforce platforms
- Certificate in Customer Experience Management preferred
- Strong analytical skills with data-driven approach