Deskripsi Pekerjaan
Join our award-winning customer experience team at Nexus Asia Solutions! We're seeking passionate individuals to transform how businesses connect with their clients. Enjoy competitive benefits, flexible hybrid work, and continuous growth opportunities in our Jakarta headquarters.
What we offer:
- Comprehensive health insurance
- Performance-based bonuses
- Professional certification programs
- Modern collaborative workspace
Tanggung Jawab
- Deliver exceptional multi-channel support (phone, email, live chat)
- Resolve complex customer issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Identify process improvement opportunities
- Maintain 95% customer satisfaction score
- Collaborate with product teams for feedback
- Train new team members on best practices
Kualifikasi
- Minimum 2 years customer service experience
- Fluent in Bahasa Indonesia and English
- Proficient in Zendesk/HubSpot CRM
- Strong problem-solving and conflict resolution skills
- Ability to work under pressure during peak seasons
- Relevant certification (e.g., CCXP) preferred
- Experience in SaaS or e-commerce industry